Medical administrative assistants are vital to the healthcare system, often serving as the first point of contact for patients. Also known as medical receptionists or medical office assistants, they manage the front desk, handle patient scheduling, and ensure accurate record keeping.

Where Medical Administrative Assistants work in Wyoming

In Wyoming, medical administrative assistants work in:

• Hospitals and medical centers: Nearly every hospital needs administrative pros to maintain their operations, and New Mexico hospitals like San Juan Regional Medical Center are no exception.
• Healthcare networks: Large healthcare systems in Wyoming employ administrative assistants across multiple departments and locations, providing opportunities for career growth and specialization.‍
• Private medical and dental practices: Smaller medical offices rely on administrative assistants to assist patients and handle front-desk responsibilities.

A medical admin assistant’s duties will depend on what type of office or healthcare setting they work in, but common responsibilities include:

• Assisting and directing patients: Ensuring smooth patient flow throughout the clinic, helping patients complete paperwork, and greeting them upon arrival.
• Communicating with patients: Serving as the first point of contact by handling calls, responding to inquiries, and transferring messages.
• Scheduling appointments: Confirming, canceling, and rescheduling patient visits, managing calendars, and sending reminders. 
• Maintaining patient records: Keeping electronic health records up to date, transcribing visit notes, and ensuring HIPAA-compliant documentation. 
• Working with billing and insurance: Verifying coverage, filing insurance claims, processing co-pays, and assisting patients with understanding their benefits and costs.‍
• Keeping the office organized: Ordering and stocking office and medical supplies, managing inventory, and maintaining a clean, efficient workspace.

Wyoming does not require certification for medical administrative assistants. However, obtaining the CMAA credential demonstrates that you have the knowledge and skills needed for the job, which makes you a more competitive applicant and helps you earn a higher starting salary.

According to the NHA, 84% of employers require or encourage certification for medical administrative assistants.

To be eligible for the CMAA exam, you must have a high school diploma or GED and meet one of the following two requirements:

• Have completed a medical administrative assistant training or education program, like Stepful’s, within the last five years
• Have one year of supervised work experience in the medical administrative assistant field within the last three years, or two years of supervised work experience in the medical administrative assistant field within the last five years