Medical administrative assistants are essential in healthcare settings, performing front-office duties and managing daily workflows. Sometimes referred to as medical receptionists or medical office assistants, these professionals work in various environments in Delaware, ensuring efficient operations and patient flow.

Where Medical Administrative Assistants work in Delaware

In Delaware, medical administrative assistants find employment in various settings, including:

• Healthcare networks and systems: Large healthcare systems in Delaware employ administrative assistants across multiple departments and locations, providing opportunities for career growth and specialization.
• Hospitals and medical centers: Facilities like those run by ChristianaCare, Bayhealth, and Beebe Healthcare offer roles for administrative assistants to support clinical operations.
• Private practices and group practices: Smaller medical offices rely on administrative assistants to assist patients and handle front-desk responsibilities.
• Specialty clinics and outpatient facilities: Clinics focusing on areas such as cardiology, oncology, and orthopedics often require administrative support to manage specialized patient care services.

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These roles are distributed throughout the state with concentrations in urban areas like the Philadelphia metro area and Wilmington, reflecting the demand for skilled administrative professionals in diverse healthcare environments.

A medical admin assistant’s duties will depend on what type of office or healthcare setting they work in, but common responsibilities include:

• Assisting and directing patients: Ensuring proper patient flow throughout the clinic and helping patients fill out paperwork
• Communicating with patients: Relaying important information to patients, such as billing and scheduling details
• Keeping the office organized: Stocking adequate supplies for patient care and office activities
• Maintaining patient records: Keeping medical records up to date so that patients can receive the best care possible
• Making and answering phone calls: Serving as the first point of contact for patients calling or entering the clinic
• ‍Scheduling appointments: Confirming, canceling, and rescheduling appointments.‍
• Working with billing and insurance: Helping patients understand what their insurance plans will and will not cover

Delaware does not require certification for medical administrative assistants. However, obtaining the CMAA credential is highly recommended because certification demonstrates that you have the knowledge and skills needed for the job, which makes you a more competitive job applicant and helps you earn a higher starting salary.

According to the NHA, 84% of employers require or encourage certification for medical administrative assistants.

To be eligible for the CMAA exam, you must have a high school diploma or GED and meet one of the following two requirements:

• Have completed a medical administrative assistant training or education program, like Stepful’s, within the last 5 years
• Have 1 year of supervised work experience in the medical administrative assistant field within the last 3 years, or 2 years of supervised work experience in the medical administrative assistant field within the last 5 years.