Stepful Student Complaints Instructions:
Grievance Policy
Purpose
At Stepful, Inc., we are committed to providing high-quality, career-focused education in the medical field. This Student Complaint Policy outlines a clear, transparent process for students to raise concerns or complaints related to their educational experience, including tuition and fees, academic instruction, program structure, operations, or staff interactions.
Scope
This policy applies to all students enrolled in Stepful, Inc. programs. Complaints may relate to, but are not limited to:
- Tuition and fees disputes
- Academic or instructional quality
- Interactions with instructors or staff
- Program expectations or delivery
- Discriminatory or unethical conduct
- Administrative processes
This policy does not cover grade appeals or eligibility for national certification exams.
Complaint Procedure
Before initiating a formal complaint, students are encouraged to first discuss their concern directly with the relevant instructor or program representative. This step often leads to quicker and more satisfactory resolutions. If the issue is not resolved informally. Complaints must be submitted in writing via email to support@stepful.com.
Required Information:
- Full name of the student
- Contact information
- Description of the complaint
- Names of individuals involved (if applicable)
- Relevant dates and any supporting documentation
Timeline:
- Acknowledgment: Within 5 business days of receipt
- Resolution: A formal response will be provided within 14 business days
If additional time is needed, the student will be notified in writing with an updated timeline.
Appeals
Stepful, Inc. does not offer an internal appeal process. The decision reached through the formal complaint process is final. However, students may pursue external options as outlined below.
External Complaint Options
Since Stepful, Inc. is a non-accredited institution, students who remain dissatisfied with the resolution may file a complaint with the appropriate state oversight or consumer protection agency. This varies by state. Contact information for the relevant agency in each state is provided in your enrollment documents or may be requested by emailing support@stepful.com
Other Complaint Procedures
- Non-Retaliation:
- Stepful, Inc. strictly prohibits any form of retaliation against students who file complaints in good faith. Any retaliatory action will result in disciplinary measures against the responsible party.
- Confidentiality
- All complaints will be handled with appropriate confidentiality. Information will be shared only with individuals who need it to investigate and resolve the issue. Records will be maintained securely.
- Recordkeeping
- All formal complaints are tracked using internal tools and reviewed periodically to identify patterns or opportunities for improvement. Complaints are logged and stored in a secure tracking system maintained by the Student Operations Office.
- Student Acknowledgment
- By enrolling at Stepful, Inc., students acknowledge receipt of and agreement with this Complaint Policy. Acknowledgment is documented during the enrollment process.
Connecticut Office of Higher Education Complaint Process
Students are encouraged to attempt to resolve a complaint directly with the school by filing a complaint in writing with a school administrator. Students should retain copies of all correspondence pertaining to complaints they filed. A school administrator will respond to the complaint within 5 business days. If the student is still not satisfied with the outcome, they may contact the Office of Higher Education by following the instructions on the Student school complaints page, or fill out a complaint form directly on the page here.
Contact Information:
CT Office of Higher Education
450 Columbus Blvd, Suite 707
Hartford, CT 06103
Phone: 860-947-1800
Stepful, Inc. is registered with the California DFPI under the CCFPL per CCR §1012(b). Registration #: 03-CCFPL-2755823-3618840.
